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Tyler’s Service Dog and Trip to Ohio…

Tyler’s Go Fund Me Page:

https://www.gofundme.com/tylers-service-dog-trip-to-ohio

4 Paws For Ability, located in Ohio, is training a multipurpose service dog for our son Tyler, age 10. Tyler has severe non-verbal autism, Type 1 Diabetes, ADHD, seizures and paralyzing migraines.

4 Paws For Ability, located in Ohio, is training a multipurpose service dog for our son Tyler, age 10. Tyler has severe non-verbal autism, Type 1 Diabetes, ADHD, seizures and paralyzing migraines.

In order to bring the dog home, we are required to go to 4 Paws facility in Ohio, and train with the dog for 2 weeks. Due to Tyler’s sensory, cognitive, self-care, safety and elopement challenges, we need to rent and RV and drive (adding a week to the trip) and have a caregiver accompany us. Both parents are required to be present to assist with the child and dog, and since Tyler’s younger brother also has type 1 diabetes and is homeschooled, he will also need to make the trip with us.

The amount needed includes the RV rental and fees, gas, 3 weeks of food, loss of income, caregiver’s time, hotel and travel expenses, and the fees incurred on this fundraising platform (2.9% and $0.30 per transaction).

We thank you for your time to read Tyler’s story and for your act of kindness in donating and passing his story on.

Private Jet Charter – Customer Service / CRM

Hello All,

CRM? What is that?

Customer Relationship Management. (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships.

There is software available to you to utilize this tool, and many companies now have access to CRM online, via the CLOUD!

This is the perfect tool to keep track of what is going on with a LEAD. Are they a cold lead, a warm lead. A great tool to keep track of the process of your client from a prospect to a client. Once they are a client, then you have fun with it and keep track of all their flight preferences in one spot. CRM is really a great tool to have and use.

There are many CRM programs to choose from. Some have Free Service, others are either on monthly pay programs and or annual programs.

TOP FREE CRM COMPANIES

Here is a small list of CRM companies that offer their services for free. Note: there are limitations to what you can do with the free service, but what a great place to start getting used to the software.

The definition of “best” varies from one business to another. Regardless of the size of your business, building and nurturing customer relationships is the cornerstone of growing your business. Thus, you need a tool to manage each of your contact—from customers to suppliers to each person you interact with—and develop relationships.

This means the best CRM will enable you to focus on your customers at the center of your business while driving growth. It’s even better if it’s free.

Free CRM plans let you use the product with caps on various factors such as the number of users, contacts, or storage space, among others. While its features are not as extensive as paid plans, it gives you a platform that you can start with for your CRM. Furthermore, it gives you the benefit of not worrying about having developer skills, performing the configuration, or handling maintenance.

For example, HubSpot CRM is one of the best free CRM tools in its class. It is easy to use yet powerful. The tool is full-featured and it has no limits on the number of team members you can add. This is only one of the free CRM systems worth checking out as there are more options to choose from in the list below.

  1. HubSpot CRM
  2. Freshsales
  3. Zoho CRM
  4. Insightly
  5. Really Simple Systems
  6. Sugar CRM
  7. Zurmo CRM
  8. Bitrix24
  9. Streak
  10. Capsule
  11. SuiteCRM
  12. YetiForce CRM

Choose it because of: dedicated pipeline view

There is little chance you will find a free online CRM tools listing where HubSpot CRM doesn’t appear, and the reason is that this fully-powered system delivers all functionality for free. While most CRM providers out there reserve premium capabilities for pay-per-use clients, this all-singing, all-dancing automation engine gives it all for free. You can easily get HubSpot for free here.

The system is a prime member of a larger productivity suite, and a premier Google partner designed to help small and medium businesses close more deals and obtain full visibility of their sales pipeline. HubSpot CRM comes with an automated engine that tracks customer interactions via several channels (email, phone, meetings, and social media); stores leads on a clutter-free timeline instead of messy and shared inboxes; and blends easily with third-party systems and similar applications. What is particularly likable about HubSpot CRM is the intuitive interface and easy navigation, but enterprise-grade users may find it too basic for the customer service they provide.

Who is HubSpot designed for?

The prime target groups are sole vendors and service providers, and small/mid-tier companies looking to support a moderate client base in the retail, accounting, real estate, construction, and similar niches. Note that the system is flexible in terms of storage and base listing capacity, and thus able to expand in line with your market activity.

What features are available for free?

As we mentioned before, all HubSpot CRM features, integrations, and support services are delivered for free. All you need to do is to create your HubSpot account, import your data, and let the system manage customer relationships on your behalf. This is what you will get:

  • Up to 1,000,000 users and contacts
  • Unlimited storage
  • Arranged customer documentations & client profiles
  • Automated importing from email hubs, phone databases, and social media
  • Phone integration
  • Custom views and pipeline management
  • Lead enrichment and automated tracking of website visitors
  • Fast leads backlog
  • Drag-and-drop communicators
  • Deal & taskboard
  • Templates & scheduling
  • Phone support, live support, tickets, training base
  • A wide range of product integrations
  •  

What features you will have to pay extra for?

In order to make this module work in synergy with HubSpot Marketing and HubSpot Sales (when not acquired as a standalone product), the company developed several advanced features the user can purchase to expand the functionality of this system. These are:

  • Meetings
  • Messages
  • Sequences
  • Content creation tools
  • Email marketing
  • Social media suite
  • Marketing analytics dashboard

This, in a nutshell is one of the free services offered by the CRM, online software company. Note: some features may not be available, unless you sign up for the paid side of their service.

Again, a great tool to have on your belt, to help you keep track of your clients, leads, calls, e-mails, sales and the ever needed information to keep your client in the Happy Skies!

I say, check one of these out, as it can be a very useful thing to use.

Customer Service: Working in the Private Jet Charter Industry

Working in the Private Jet Charter Industry for many years has been a very rewarding experience. Learned a great many things. The main lesson learned was the Sales and Customer Service side of the industry. Working with Customers from all walks of life. Dealing in higher end contracts on a daily basis. The Companies I had worked for were smaller companies. Fledgling companies if you will. And while with these companies, was able to help grow them to Medium size companies.

What Customers Expect

What Customers Expect

Like any industry that is dealing sales, you find out very quickly what customers expect from you.

One of the main things that was noticed when answering a phone call from a client, or lead: “Oh, a real person answered the phone!?” So when that happens, it gives you an opportunity to talk to the Guest about their Private Jet Charter Need, and Offer. A great many times, because the phone was answered, it created the beginning of a life long client.

Which lead to: Clients wants access to Customer Service, which was able to be provided on a personal level, again,, this created the beginning of a lifelong, returning client.

Also tied into this, is the Clients want access to FASTER Customer Service, which was able to be provided on a quick level. Again, creates a returning and HAPPY Client.

Most clients, not all, wanted: A Clear information on your Web-site. Where are you Based, what type of aircraft do you provide. Do you offer any specials? So, the more information you are able to provide on your site, the better.

Once you develop a rapport with you client, It is very very important to your client that YOU know their history. What Aircraft they prefer, which hotels they prefer, do they require Limo Service. What is their Favorite Beverage, even their favorite food or snack. In Some cases the client will let you know their trip is for an anniversary, a birthday, and you can personalize a great many things on your next contact with your client. That will go a long long way with your client. They will not only return, but they will also Refer to new potential clients to your Company. And give YOUR info to their family, friends and or Colleagues. (BONUS)!

So, as you see, Customer Service is key to developing a client base and a strong bottom line. Take care of your client, because if you don’t, then someone else at a different company will do that for you.

There are many clients that gave me a great deal of learning, on how and what it meant to provide great Customer Service.

Yes, there will be more stories on working in the Private Jet Charter Industry.

Are your Providing GREAT Customer Service in your Company?

Terms I am being indoctrinated in…

With two step sons with Type 1 diabetes, (one 6 years old and the other 11 years old), there is a whole new glossary of terms I am coming to understand. Some of them kinda scary to me right now. The main thing that I am learning is to keep these little guys alive….(yes, this part has been a bit overwhelming for me at times)!

But hey, I am still learning!

Antibodies
Antibodies are specialized proteins that are part of the immune system. They are created when an antigen (such as a virus or bacteria) is detected in the body. The antibodies bond with the specific antigen that triggered their production, and that action neutralizes the antigen, which is a threat to the body. Antibodies are created to fight off whatever has invaded the body. See also autoantibodies.

Antigens An antigen is a foreign substance (such as a virus or bacteria) that invades the body. When the body detects it, it produces specific antibodies to fight off the antigen.  

Autoantibodies Autoantibodies are a group of antibodies that “go bad” and mistakenly attack and damage the body’s tissues and organs. In the case of type 1 diabetes, autoantibodies attack the insulin producing beta cells in the pancreas.   

Autoimmune disorder If you have an autoimmune disorder (also called an autoimmune disease), your body’s immune system turns against itself and starts to attack its own tissues.  

Basal secretion (basal insulin) We all should have a small amount of insulin that’s constantly present in the blood; that is the basal secretion. People with type 1 diabetes must take a form of insulin that replicates the basal secretion throughout the day; that’s basal insulin.

Beta cells Beta cells are located in the islets of Langerhans in the pancreas. They are responsible for making insulin.  

Blood glucose level The blood glucose level is how much glucose is in your blood at a given time. This level is very important for people with diabetes, and they must monitor their blood glucose level throughout the day. If the blood glucose level is too high (hyperglycemia), that means that there isn’t enough insulin in the blood. If it’s too low (hypoglycemia), that means that there’s too much insulin.

Bolus secretion (bolus insulin) After we eat, the pancreas releases the right amount of the hormone insulin to process the carbohydrates in the meal; that’s the bolus secretion. People with type 1 diabetes must take a form of insulin that replicates the bolus secretion; that’s bolus insulin.  

Carbohydrates Carbohydrates are one of the three main energy sources for the body (the others are fat and protein). Your body breaks down carbohydrates to get glucose, which then provides energy to the body.  

Diabetes mellitus Diabetes mellitus is the full name for diabetes, but most people refer to it as just diabetes.  

Diabetic ketoacidosis (DKA) Diabetic ketoacidosis (abbreviated to DKA) is a very serious condition. It occurs when there is no insulin to help the body use glucose for energy. Glucose builds up in the blood, and the body turns to fat for energy. As the body breaks down the fat, ketones are released, and when too many of those build up in the blood, it makes the blood acidic. If you don’t get immediate treatment for DKA, it can lead to a coma or even death.  

Dialysis One of the possible long-term complications of diabetes is kidney disease and failure. If your kidneys aren’t working well, they can’t clean the blood. Dialysis is a treatment option for people with kidney failure. It’s a process that artificially cleans the blood.

Endocrine system Your endocrine system produces hormones that control bodily function. Diabetes is an endocrine disorder because insulin is a hormone. In type 1 diabetes, the body doesn’t produce insulin. With type 2 diabetes, the body either produces too little insulin or doesn’t use it correctly.

Fasting blood glucose The fasting blood glucose is one of the ways that diabetes is diagnosed. It measures the blood glucose level after fasting overnight. Fat Fat is an energy source for your body (the other two energy sources are carbohydrates and protein).

Gestational diabetes Gestational diabetes is diabetes that occurs during pregnancy. Women with gestational diabetes have unusually high blood glucose levels while pregnant. The symptoms usually dissipate after delivery, but women who have gestational diabetes are more likely to develop type 2 diabetes later on.  

Glucagon Glucagon is a hormone made by the pancreas. It raises the blood glucose level, so it counteracts the effects of the hormone insulin. If someone with diabetes has very low blood glucose (hypoglycemia), then a glucagon injection may help raise the blood glucose level.  

Glucose Glucose is a sugar that the body uses for energy. In order to use it properly, your body must have enough of the hormone insulin.

 Glucose intolerance See pre-diabetes. 

Hemoglobin A1c The hemoglobin A1c measures the blood glucose level over 90 days. It helps you and your doctor doctor see how well you’ve done controlling your blood glucose level on average.  

Hyperglycemia Hyperglycemia is when you have too much glucose in the blood.  

Hypoglycemia Hypoglycemia is when you have too little glucose in the blood.  

 Insulin Insulin is a hormone that helps the body use glucose. Insulin allows glucose to enter the cells that need it, especially the muscles. Without insulin, glucose can’t get to where it needs to go. People with type 1 diabetes don’t have this hormone; people with type 2 diabetes either don’t have it or their bodies aren’t able to use it.  

Insulin resistance Insulin resistance is when the body doesn’t respond as well as it should to insulin. It’s an early sign of type 2 diabetes.  

 Ketones When the body starts to break down fat in order to get energy, ketones are a byproduct. When too many of those build up in the blood, it makes the blood acidic and can lead to diabetic ketoacidosis.

 Lipohyertrophy Lipohyertrophy occurs when an injection site is overused. The skin swells and a node can develop. The skin swells and may become tough. Injected insulin may not be absorbed very well from a site that has been overused.  

Macrovascular complications Over time, poor blood glucose control can lead to serious complications, including damage to major blood vessels—to the macrovascular system. Macrovascular complications cause plaque to build up in the arteries, which can lead to a heart attack, which can lead to a heart attack or stroke.  

Microvascular complications Over time, poor blood glucose control can lead to serious complications, including damage to tiny blood vessels—to the microvascular system. These microvascular complications of diabetes can lead to problems with the eyes (retinopathy or cataracts), kidneys (nephropathy), and nerves (neuropathy).

Nephropathy Nephropathy is damage to the kidneys. It is a possible long-term complication of diabetes. Nephr- is a Greek root that means kidney, and –pathy is a Greek root meaning damage.

Neuropathy Neuropathy is damage to the nerves. It is a possible long-term complication of diabetes. Neuro- is a Greek root that means nerves, and –pathy is a Greek root meaning damage.  

Oral glucose tolerance test The oral glucose tolerance test is one way that diabetes is diagnosed. It measures the blood glucose level five times over a period of three hours after you drink a high glucose mixture.   

Pancreas The pancreas is an organ of the endocrine system. A specific area of the pancreas, the islets of Langerhans, produces the hormone insulin.  

Pre-diabetes Pre-diabetes, also called glucose intolerance, is when a person has high blood glucose levels, but they aren’t high enough yet to be diagnosed as diabetes. Pre-diabetes is an early sign of type 2 diabetes. Insulin resistance (when the body doesn’t use insulin as well as it should) is another pre-diabetes sign.  

Protein Protein is a source of energy (as are carbohydrates and fat). Protein is found mainly in meat and beans.  

Retinopathy Retinopathy is damage to the retina. It is a possible long-term complication of diabetes. The retina is the part of the eye that senses light, and –pathy is a Greek root meaning damage.  

Target range Blood glucose levels need to stay within a certain range, and when you have diabetes, you must regulate your blood glucose levels with diet, exercise, and (perhaps) insulin. Before meals, the target range is 70 to 130mg/dL, and one to two hours after a meal, the target range is below 180mg/dL.

Become Creative in YOUR Writing Style…

Refuse to use the word “thing.”

Each thing can be described in more detail. When we don’t we’re just being lazy. Don’t drown the cake in frosting to avoid baking a new one.

Let a device be a device, a trait be a trait, a feeling be a feeling.

Before: “This is the greatest thing my parents taught me.”

After: “This is the greatest lesson my parents taught me.”


No brackets.

Like “thing,” parentheses only weaken what you actually want to say. If you want to say it, say it. If not, don’t.

Whether it’s the brackets that are unnecessary or what’s in them is for you to decide. But one of the two is. At least 99% of the time.

Probability is on your side when you ditch them.

Before: “You must pass a (ridiculously hard) course.”

After: “You must pass a ridiculouslyhard course.”


Fewer prepositions.

Many of us need to free up time these days. But time doesn’t go anywhere on its own. Not up. Not down. You don’t have to pull it. You take it. Or make it.

Don’t free up time. Make time. Don’t move out. Just move. You won’t miss out on the concert. You’ll miss it.

Sometimes we even add two unnecessary prepositions to one verb.

Before: “He wants to meet up with Sarah in the morning.”

After: “He wants to meet Sarah in the morning.”


Eliminate redundant references.

The reader arrived from your last sentence. She’ll remember it. Don’t begin the next one with a preposition or injection.

“So” doesn’t say so much, “as before” breaks my flow, “or” repeats the obvious alternative. “Well” means you’re not done thinking, well, take more time to write.

Never reference the end of your previous sentence at the beginning of the next one.

Before: “Writing improves your thinking. With this in mind, I suggest you write daily.”

After: “Writing improves your thinking. I suggest you write daily.”


We’ve known what makes good writing for just over 2,000 years. Often, it takes just a few seconds to improve a sentence. If you want to write a book, that’s still a lot of seconds.

This Year will be the Year of Writing!

Unleash Your Creativity!

This year is going to be a great year for writing! A time to create, a time to unleash the creative side of your heart, and mind. Love the different writing styles that is available for you to use.

  1. Descriptive Writing
  2. Narrative Writing
  3. Persuasive Writing
  4. Creative Writing
  5. Expository Writing

Discovering your writing style can be a great time of learning. The use of words to paint a picture.

Descriptive writing uses a lot of great visual words to help you see the person, place or thing they are writing about. The writing can be poetic at times, and explain things in great detail. When you are reading descriptive writing you feel as if you are there or can actually picture in your mind what they are describing. Metaphors, similes and symbols are often used in descriptive writing.

Narrative writing is very common in novels, poetry and biographies. The author puts themselves in their characters shoes and writes as if they were that person. They tell life stories and involve plots and storylines. Narrative is fun to read because you can replace the author with yourself and it will seem as if the story is happening to you.

Persuasive writing takes on the opinion of the writer or issue the writer is writing for. This is considered biased material and is most often found in advertising. You know all of those commercials you see on television? Behind all the talk and messages is a persuasive writer. Always make sure you do background research when reading this type of material, as every story has two sides!

Creative writing is perhaps the most fun type of writing. Anything you think up in your head can be turned into creative writing. Creative writing is often thought provoking, entertaining and more interesting to read than say persuasive writing is. Short stories, poetry, novels and plays often fall into the creative writing category. It doesn’t necessarily need to follow any line of facts, just as long as it’s interesting to read.

Expository writing is where the author intends to inform, explain, describe or define their subject to you. This is the most common type of writing you will find in text books and online. As the author is mostly trying to tell you all about the subject, their opinions are left out leaving you with facts and figures instead of trying to defend or support an opinion. An example of expository writing is “How-to” articles, where the author is explaining how to build or do something yourself.

So what are you waiting for? Get to writing! 🙂

Create a Habit of Writing on a Daily Basis

CREATE A HABIT OF WRITING ON A DAILY BASIS

One of the most important habits that I’ve formed in my life is daily writing.

Without question, writing every day has brought me many great things: A better career, fulfillment, self-improvement, and most importantly, the ability to share my ideas with you, the reader.

I wanted to be a writer for a decade before I became one. All it took was a decision. At some point, you have to look at yourself and say, “I’m a writer.” And then, start doing your job by writing every day.

I recommend that to everyone because of these 5 reasons:

  1. Better self-discipline
    Living a life of pleasure is simple. Everyone can “Netflix and chill.” It’s easy to “hang out” all the time. But those easy things will not give you inner satisfaction. The reason that we don’t do anything useful with our precious time is that we lack self-discipline. But when you write every day, you strengthen your discipline. You can use that better self-discipline to achieve virtually anything in life.
  2. Improving you persuasion skills
    Writing is nothing more than persuading the reader with words. But your tools are limited—you can only use words to tell a story. And when you write for yourself, you’re trying to convince yourself of your own thoughts. So the more you write, the better you become at persuasion.
  3. Cultivating self-awareness
    Nothing will help you to get to know yourself more than translating your thoughts into words. When you force yourself to write every day, you automatically become more aware of your thoughts. And self-awareness is one of the most important skills that predict career success.
  4. Better decision making
    Too often, we do something without fully understanding why we do it. Think about it. How often do you answer “I don’t know” when someone asks you “Why did you do that?” That’s the sign of weak thinking. Sure, we don’t know everything. But we must aware of that too. And when you write about your decision-making process, you will automatically become more aware of the “why.”
  5. Seeing the power of compounding in action
    When you do something every day, you don’t notice any difference at that moment. You think, “Where are the benefits?” But when you keep doing it for a long time, the positive effects compound. Writing every day will demonstrate the power of compounding like very few other things can.

To be honest, there are many other benefits to writing every day. It’s great for reflection, dealing with anxiety, coming up with new ideas. On top of that, you can use writing to inspire others or achieve your goals.

“That’s great and all. But how do you even form a daily writing habit?”

Here are 4 tips that can help you with that:

  1. Read & study
    Start by stealing other people’s writing styles. Stealing is an effective way to develop your own style. Plus, when you can steal ideas, you can never use the excuse of: “I don’t have any inspiration.” But take the craft of writing seriously. Study it as much as you can by reading books and taking courses/workshops.
  2. Set a daily reminder to write
    Nothing is more important to a writer than having a routine. First, think about what time is the best for you to write. In the morning or evening? Before/after the kids are awake? Then, set a daily reminder on your phone—when it goes off, sit down and write.
  3. Set the bar low
    Your goal is to write only one true sentence. Just one. The beauty of that goal is that the first sentence that comes up in your mind is always the truest of them all. So never say that your writing sucks. Avoid aiming for setting goals like, “I want to write 1000 words a day.” That’s too absolute. Instead, strive for writing one sentence. Then, keep going.
  4. Remove distractions
    Tell the people in your life about your daily writing habit. Ask them to not disturb you during the time you’re writing. I block 1 hour every morning (or sometime during the day). During that time, I put my phone in do not disturb mode, don’t take calls, and don’t answer to messages—I write. I’ve told my family and girl about this too so they don’t disturb me during that time.

Often, people give advice like, “just get started!” And there’s truth in that. Starting is important.

But here’s the thing: Everyone can write for a day—or two, or three. But there are very few people who write consistently for years. But you need to write for a long time to see the actual benefits.

So, I encourage you today, to pick up that pen, begin writing in your journal, or begin typing and creating your own writing style, have fun with it, create something that you feel in your heart and mind. Don’t let anything hold you back. Today is your day. Write, Write, Write!

5 Tips For Writing the First Draft

This is such a great read. I appreciate all this writer had to share with us.
Please enjoy.

Uninspired Writers

It’s been an exciting week for writing! Perhaps the most exciting one of all…

…a huge factor for this was that I finished the first draft of my second novel; Vanishing Act. It’s a VERY rough first draft, that needs not only editing but re-writing. But it’s a first draft none the less.

When I finished the first draft of The City Breathes With Us, I spoke about the Do’s and Don’ts of finishing a first draft…but I wanted to talk about something different this time. I spent about a year writing the first draft of novel one, and less than two months writing novel two. I did things differently, and I’d like to share the tips that helped me below:

1. Don’t expect perfection
No first draft is ever perfect. Hell, no ANYTHING is ever perfect. But the very first draft is so extremely far from perfect…

View original post 517 more words

The Miracle of Chaos

A weird topic, but a good one at that.

Change ahead sign

As we press forward on this, “Journey”, we call, “LIFE”, we discover that there is only one constant in this world, “Change!”.

If we can accept that fact, then the journey can be a little easier, if we fight against it, we create an avenue of, “Chaos!” in our hearts, emotions and minds.

Yes, change, can be a very unsettling thing, and chaos is never a fun thing to go through, however, if we keep pushing forward through the Chaos, we can actually learn the lesson that was needed, therefore creating a Miracle, as it were.

Merriam Webster Dictionary

The Meaning of the word Chaos from: The Merriam Webster Dictionary

Definition of chaos 

1aa state of utter confusion

Other good Synonyms for the word, “Chaos”,
 confusion, disarrangement, disarray , disorganized.

Yes, Chaos can literally wreak havoc and have a hay day in our hearts and our minds. Everyday, every situation, we are faced with a choice, do we chose to learn from the chaos, and change, or will we chose to learn from what is going on and turn it into an opportunity to learn from what is going on. Usually, when we chose the latter, we have an area of new knowledge and one day, we will have an opportunity to share your experience with someone who is faced with the same type of situation. Yes, that is where the miracle is located. Have the ability to help someone else on a similar journey as your own.

So, yes, we can find a, “Miracle”, from our Chaos.

Where are you on your journey today? Are you choosing to learn from your situation, or are you striving trying to figure it all out, therefore, many times, creating an area of chaos in your heart and mind?

Create a Great Day Everyone!

And:

Happy New Year!