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Taylor Begins her Journey

Hello All,

this short story is about a little gal named Taylor, she is 10 years old, at the time the vidoc was created. Her dream, since very little, was to become a pilot. Her heart was in the Sky, her head, in the Clouds. Thank goodness for UPS to help fuel the fire to her dream. Love that.

How many of you can relate to Taylor. It is my belief that many pilots out there can relate to the Story of Taylor.

Watch the short Video Clip (try not to cry):

Taylor’s Story

Like stated before, love that UPS is helping fuel her dream. Yup, she is bit by the aviation bug.

Share your thoughts on this one…

Private Jet Charter Sales – Marketing Yourself and the Company you work for

Throughout your career, marketing yourself as a professional is vital.

Landing your dream job in this day and age can be a  difficult task – the job market becomes seemingly more and more competitive with each passing day. Therefore, marketing yourself as a professional and giving yourself a career brand is important for a number of reasons. The primary reason is, of course, to stand out to potential employers.

Marketing yourself as a professional demands a lot of self-exploration, which plays a huge part in helping you to narrow down your job search to ensure that you make the best career choices tailored to you. After all, you need to be able to understand what you are selling in order to market yourself successfully.

Once you grasp a better understanding of your talents, skills and experiences, you’ll find it much easier to compete in today’s job market – not to mention feel much more confident doing so. You’ll find it much easier to sell yourself in job interviews, as well as network with other industry professionals.

So how exactly can you effectively market yourself as a professional, to stand out in an increasingly competitive job market?

Here are a few easy steps to help you get on the right track.

1. Know Yourself

As a professional, it’s absolutely essential to be aware of your own key strengths and weaknesses. Otherwise, how can you expect to sell yourself to a potential employer? Where do you even begin?

Take a look at your past experiences to figure out where exactly your talents, skills and capabilities lie. Once you’ve identified your skillset, look at how it can relate to the career path you’re hoping to follow. This is the first essential step towards effectively selling yourself as the perfect candidate.

2. Set Yourself Career Goals

As well as understanding your key strengths, weaknesses and abilities, it’s important to set yourself career goals.

Setting goals in your career will keep you focused as well as provide direction and purpose. If you don’t set yourself any goals, you’ll find yourself running around, failing to achieve anything for yourself.

Setting goals gives you clarity on what you ultimately want out of your career: it ensures that you are investing your time, energy and effort into the career path that really matters to you.

3. The Elevator Speech

Once you’ve undergone a little bit of self-exploration, the next step in marketing yourself as a professional is crafting an elevator speech.

An elevator speech is a clear, brief message about you, communicating who you are, what you’re looking for, and how you can be an asset to a company or organisation – and it can all be delivered in the time it takes to ride an elevator from the top to the bottom of a building.

When crafting your elevator speech, focus on the most important points that you wish to convey about yourself. Think about your key strengths and what you have to offer.

Keep it short and focused.


4. Network

Don’t be too quick to push the ‘it’s not what you know, but who you know’ cliché out of the window.

Networking plays an important role in the professional world, so don’t hesitate to step out there and start making connections with key figures in your industry.

There is an endless list of professional organisations and networking events out there to attend, and many at no cost. Participating in such activities enables you to meet like-minded individuals and increases your chances of interacting with potential employers. Networking events are your perfect opportunity to sell yourself with your carefully crafted elevator speech.

6. Revamp Your Digital Presence

It’s no secret that social media channels such as Twitter, Facebook and LinkedIn can be powerful job searching tools – but they can also be incredibly damaging to your professional reputation if used the wrong way.

If you want to be taken seriously in the job market, it may be worthwhile spending some time giving your digital presence a revamp. Employers can and will do a digital search on you, so be sure not to post anything you wouldn’t want a potential or current employer to see.

7. Utilize LinkedIn

On the subject of social media, if you’re not already on LinkedIn, be sure to get yourself listed immediately.

LinkedIn is a goldmine for industry professionals. Use it to connect with them, with colleagues, with previous employers and with potential employers.

LinkedIn is a representative of your professional self, and is your best method of marketing yourself as a professional in the digital world. It’s your online CV that the world has access to, so build up your page and keep it consistent. Use it as a portfolio of your professional life – after all, LinkedIn is fast becoming one of the most popular sites for head-hunting.

8. Show Your Passion

One of the easiest, yet most effective ways to market yourself as a professional is to show some passion for your work.

This is particularly important for when you secure yourself a job interview for a coveted role. Employers are more inclined to be swayed towards those who show a passion for their industry, as they can trust you to put the time and effort in to provide quality. Sell yourself and your passion to show exactly why you are the perfect asset.

Private Jet Charter – Customer Service / CRM

Hello All,

CRM? What is that?

Customer Relationship Management. (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships.

There is software available to you to utilize this tool, and many companies now have access to CRM online, via the CLOUD!

This is the perfect tool to keep track of what is going on with a LEAD. Are they a cold lead, a warm lead. A great tool to keep track of the process of your client from a prospect to a client. Once they are a client, then you have fun with it and keep track of all their flight preferences in one spot. CRM is really a great tool to have and use.

There are many CRM programs to choose from. Some have Free Service, others are either on monthly pay programs and or annual programs.


Here is a small list of CRM companies that offer their services for free. Note: there are limitations to what you can do with the free service, but what a great place to start getting used to the software.

The definition of “best” varies from one business to another. Regardless of the size of your business, building and nurturing customer relationships is the cornerstone of growing your business. Thus, you need a tool to manage each of your contact—from customers to suppliers to each person you interact with—and develop relationships.

This means the best CRM will enable you to focus on your customers at the center of your business while driving growth. It’s even better if it’s free.

Free CRM plans let you use the product with caps on various factors such as the number of users, contacts, or storage space, among others. While its features are not as extensive as paid plans, it gives you a platform that you can start with for your CRM. Furthermore, it gives you the benefit of not worrying about having developer skills, performing the configuration, or handling maintenance.

For example, HubSpot CRM is one of the best free CRM tools in its class. It is easy to use yet powerful. The tool is full-featured and it has no limits on the number of team members you can add. This is only one of the free CRM systems worth checking out as there are more options to choose from in the list below.

  1. HubSpot CRM
  2. Freshsales
  3. Zoho CRM
  4. Insightly
  5. Really Simple Systems
  6. Sugar CRM
  7. Zurmo CRM
  8. Bitrix24
  9. Streak
  10. Capsule
  11. SuiteCRM
  12. YetiForce CRM

Choose it because of: dedicated pipeline view

There is little chance you will find a free online CRM tools listing where HubSpot CRM doesn’t appear, and the reason is that this fully-powered system delivers all functionality for free. While most CRM providers out there reserve premium capabilities for pay-per-use clients, this all-singing, all-dancing automation engine gives it all for free. You can easily get HubSpot for free here.

The system is a prime member of a larger productivity suite, and a premier Google partner designed to help small and medium businesses close more deals and obtain full visibility of their sales pipeline. HubSpot CRM comes with an automated engine that tracks customer interactions via several channels (email, phone, meetings, and social media); stores leads on a clutter-free timeline instead of messy and shared inboxes; and blends easily with third-party systems and similar applications. What is particularly likable about HubSpot CRM is the intuitive interface and easy navigation, but enterprise-grade users may find it too basic for the customer service they provide.

Who is HubSpot designed for?

The prime target groups are sole vendors and service providers, and small/mid-tier companies looking to support a moderate client base in the retail, accounting, real estate, construction, and similar niches. Note that the system is flexible in terms of storage and base listing capacity, and thus able to expand in line with your market activity.

What features are available for free?

As we mentioned before, all HubSpot CRM features, integrations, and support services are delivered for free. All you need to do is to create your HubSpot account, import your data, and let the system manage customer relationships on your behalf. This is what you will get:

  • Up to 1,000,000 users and contacts
  • Unlimited storage
  • Arranged customer documentations & client profiles
  • Automated importing from email hubs, phone databases, and social media
  • Phone integration
  • Custom views and pipeline management
  • Lead enrichment and automated tracking of website visitors
  • Fast leads backlog
  • Drag-and-drop communicators
  • Deal & taskboard
  • Templates & scheduling
  • Phone support, live support, tickets, training base
  • A wide range of product integrations

What features you will have to pay extra for?

In order to make this module work in synergy with HubSpot Marketing and HubSpot Sales (when not acquired as a standalone product), the company developed several advanced features the user can purchase to expand the functionality of this system. These are:

  • Meetings
  • Messages
  • Sequences
  • Content creation tools
  • Email marketing
  • Social media suite
  • Marketing analytics dashboard

This, in a nutshell is one of the free services offered by the CRM, online software company. Note: some features may not be available, unless you sign up for the paid side of their service.

Again, a great tool to have on your belt, to help you keep track of your clients, leads, calls, e-mails, sales and the ever needed information to keep your client in the Happy Skies!

I say, check one of these out, as it can be a very useful thing to use.

Customer Service: Working in the Private Jet Charter Industry

Working in the Private Jet Charter Industry for many years has been a very rewarding experience. Learned a great many things. The main lesson learned was the Sales and Customer Service side of the industry. Working with Customers from all walks of life. Dealing in higher end contracts on a daily basis. The Companies I had worked for were smaller companies. Fledgling companies if you will. And while with these companies, was able to help grow them to Medium size companies.

What Customers Expect

What Customers Expect

Like any industry that is dealing sales, you find out very quickly what customers expect from you.

One of the main things that was noticed when answering a phone call from a client, or lead: “Oh, a real person answered the phone!?” So when that happens, it gives you an opportunity to talk to the Guest about their Private Jet Charter Need, and Offer. A great many times, because the phone was answered, it created the beginning of a life long client.

Which lead to: Clients wants access to Customer Service, which was able to be provided on a personal level, again,, this created the beginning of a lifelong, returning client.

Also tied into this, is the Clients want access to FASTER Customer Service, which was able to be provided on a quick level. Again, creates a returning and HAPPY Client.

Most clients, not all, wanted: A Clear information on your Web-site. Where are you Based, what type of aircraft do you provide. Do you offer any specials? So, the more information you are able to provide on your site, the better.

Once you develop a rapport with you client, It is very very important to your client that YOU know their history. What Aircraft they prefer, which hotels they prefer, do they require Limo Service. What is their Favorite Beverage, even their favorite food or snack. In Some cases the client will let you know their trip is for an anniversary, a birthday, and you can personalize a great many things on your next contact with your client. That will go a long long way with your client. They will not only return, but they will also Refer to new potential clients to your Company. And give YOUR info to their family, friends and or Colleagues. (BONUS)!

So, as you see, Customer Service is key to developing a client base and a strong bottom line. Take care of your client, because if you don’t, then someone else at a different company will do that for you.

There are many clients that gave me a great deal of learning, on how and what it meant to provide great Customer Service.

Yes, there will be more stories on working in the Private Jet Charter Industry.

Are your Providing GREAT Customer Service in your Company?

Terms I am being indoctrinated in…

With two step sons with Type 1 diabetes, (one 6 years old and the other 11 years old), there is a whole new glossary of terms I am coming to understand. Some of them kinda scary to me right now. The main thing that I am learning is to keep these little guys alive….(yes, this part has been a bit overwhelming for me at times)!

But hey, I am still learning!

Antibodies are specialized proteins that are part of the immune system. They are created when an antigen (such as a virus or bacteria) is detected in the body. The antibodies bond with the specific antigen that triggered their production, and that action neutralizes the antigen, which is a threat to the body. Antibodies are created to fight off whatever has invaded the body. See also autoantibodies.

Antigens An antigen is a foreign substance (such as a virus or bacteria) that invades the body. When the body detects it, it produces specific antibodies to fight off the antigen.  

Autoantibodies Autoantibodies are a group of antibodies that “go bad” and mistakenly attack and damage the body’s tissues and organs. In the case of type 1 diabetes, autoantibodies attack the insulin producing beta cells in the pancreas.   

Autoimmune disorder If you have an autoimmune disorder (also called an autoimmune disease), your body’s immune system turns against itself and starts to attack its own tissues.  

Basal secretion (basal insulin) We all should have a small amount of insulin that’s constantly present in the blood; that is the basal secretion. People with type 1 diabetes must take a form of insulin that replicates the basal secretion throughout the day; that’s basal insulin.

Beta cells Beta cells are located in the islets of Langerhans in the pancreas. They are responsible for making insulin.  

Blood glucose level The blood glucose level is how much glucose is in your blood at a given time. This level is very important for people with diabetes, and they must monitor their blood glucose level throughout the day. If the blood glucose level is too high (hyperglycemia), that means that there isn’t enough insulin in the blood. If it’s too low (hypoglycemia), that means that there’s too much insulin.

Bolus secretion (bolus insulin) After we eat, the pancreas releases the right amount of the hormone insulin to process the carbohydrates in the meal; that’s the bolus secretion. People with type 1 diabetes must take a form of insulin that replicates the bolus secretion; that’s bolus insulin.  

Carbohydrates Carbohydrates are one of the three main energy sources for the body (the others are fat and protein). Your body breaks down carbohydrates to get glucose, which then provides energy to the body.  

Diabetes mellitus Diabetes mellitus is the full name for diabetes, but most people refer to it as just diabetes.  

Diabetic ketoacidosis (DKA) Diabetic ketoacidosis (abbreviated to DKA) is a very serious condition. It occurs when there is no insulin to help the body use glucose for energy. Glucose builds up in the blood, and the body turns to fat for energy. As the body breaks down the fat, ketones are released, and when too many of those build up in the blood, it makes the blood acidic. If you don’t get immediate treatment for DKA, it can lead to a coma or even death.  

Dialysis One of the possible long-term complications of diabetes is kidney disease and failure. If your kidneys aren’t working well, they can’t clean the blood. Dialysis is a treatment option for people with kidney failure. It’s a process that artificially cleans the blood.

Endocrine system Your endocrine system produces hormones that control bodily function. Diabetes is an endocrine disorder because insulin is a hormone. In type 1 diabetes, the body doesn’t produce insulin. With type 2 diabetes, the body either produces too little insulin or doesn’t use it correctly.

Fasting blood glucose The fasting blood glucose is one of the ways that diabetes is diagnosed. It measures the blood glucose level after fasting overnight. Fat Fat is an energy source for your body (the other two energy sources are carbohydrates and protein).

Gestational diabetes Gestational diabetes is diabetes that occurs during pregnancy. Women with gestational diabetes have unusually high blood glucose levels while pregnant. The symptoms usually dissipate after delivery, but women who have gestational diabetes are more likely to develop type 2 diabetes later on.  

Glucagon Glucagon is a hormone made by the pancreas. It raises the blood glucose level, so it counteracts the effects of the hormone insulin. If someone with diabetes has very low blood glucose (hypoglycemia), then a glucagon injection may help raise the blood glucose level.  

Glucose Glucose is a sugar that the body uses for energy. In order to use it properly, your body must have enough of the hormone insulin.

 Glucose intolerance See pre-diabetes. 

Hemoglobin A1c The hemoglobin A1c measures the blood glucose level over 90 days. It helps you and your doctor doctor see how well you’ve done controlling your blood glucose level on average.  

Hyperglycemia Hyperglycemia is when you have too much glucose in the blood.  

Hypoglycemia Hypoglycemia is when you have too little glucose in the blood.  

 Insulin Insulin is a hormone that helps the body use glucose. Insulin allows glucose to enter the cells that need it, especially the muscles. Without insulin, glucose can’t get to where it needs to go. People with type 1 diabetes don’t have this hormone; people with type 2 diabetes either don’t have it or their bodies aren’t able to use it.  

Insulin resistance Insulin resistance is when the body doesn’t respond as well as it should to insulin. It’s an early sign of type 2 diabetes.  

 Ketones When the body starts to break down fat in order to get energy, ketones are a byproduct. When too many of those build up in the blood, it makes the blood acidic and can lead to diabetic ketoacidosis.

 Lipohyertrophy Lipohyertrophy occurs when an injection site is overused. The skin swells and a node can develop. The skin swells and may become tough. Injected insulin may not be absorbed very well from a site that has been overused.  

Macrovascular complications Over time, poor blood glucose control can lead to serious complications, including damage to major blood vessels—to the macrovascular system. Macrovascular complications cause plaque to build up in the arteries, which can lead to a heart attack, which can lead to a heart attack or stroke.  

Microvascular complications Over time, poor blood glucose control can lead to serious complications, including damage to tiny blood vessels—to the microvascular system. These microvascular complications of diabetes can lead to problems with the eyes (retinopathy or cataracts), kidneys (nephropathy), and nerves (neuropathy).

Nephropathy Nephropathy is damage to the kidneys. It is a possible long-term complication of diabetes. Nephr- is a Greek root that means kidney, and –pathy is a Greek root meaning damage.

Neuropathy Neuropathy is damage to the nerves. It is a possible long-term complication of diabetes. Neuro- is a Greek root that means nerves, and –pathy is a Greek root meaning damage.  

Oral glucose tolerance test The oral glucose tolerance test is one way that diabetes is diagnosed. It measures the blood glucose level five times over a period of three hours after you drink a high glucose mixture.   

Pancreas The pancreas is an organ of the endocrine system. A specific area of the pancreas, the islets of Langerhans, produces the hormone insulin.  

Pre-diabetes Pre-diabetes, also called glucose intolerance, is when a person has high blood glucose levels, but they aren’t high enough yet to be diagnosed as diabetes. Pre-diabetes is an early sign of type 2 diabetes. Insulin resistance (when the body doesn’t use insulin as well as it should) is another pre-diabetes sign.  

Protein Protein is a source of energy (as are carbohydrates and fat). Protein is found mainly in meat and beans.  

Retinopathy Retinopathy is damage to the retina. It is a possible long-term complication of diabetes. The retina is the part of the eye that senses light, and –pathy is a Greek root meaning damage.  

Target range Blood glucose levels need to stay within a certain range, and when you have diabetes, you must regulate your blood glucose levels with diet, exercise, and (perhaps) insulin. Before meals, the target range is 70 to 130mg/dL, and one to two hours after a meal, the target range is below 180mg/dL.