CRM? What is that?
Customer Relationship Management. (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships.
There is software available to you to utilize this tool, and many companies now have access to CRM online, via the CLOUD!
This is the perfect tool to keep track of what is going on with a LEAD. Are they a cold lead, a warm lead. A great tool to keep track of the process of your client from a prospect to a client. Once they are a client, then you have fun with it and keep track of all their flight preferences in one spot. CRM is really a great tool to have and use.
There are many CRM programs to choose from. Some have Free Service, others are either on monthly pay programs and or annual programs.
Here is a small list of CRM companies that offer their services for free. Note: there are limitations to what you can do with the free service, but what a great place to start getting used to the software.
The definition of “best” varies from one business to another. Regardless of the size of your business, building and nurturing customer relationships is the cornerstone of growing your business. Thus, you need a tool to manage each of your contact—from customers to suppliers to each person you interact with—and develop relationships.
This means the best CRM will enable you to focus on your customers at the center of your business while driving growth. It’s even better if it’s free.
Free CRM plans let you use the product with caps on various factors such as the number of users, contacts, or storage space, among others. While its features are not as extensive as paid plans, it gives you a platform that you can start with for your CRM. Furthermore, it gives you the benefit of not worrying about having developer skills, performing the configuration, or handling maintenance.
For example, HubSpot CRM is one of the best free CRM tools in its class. It is easy to use yet powerful. The tool is full-featured and it has no limits on the number of team members you can add. This is only one of the free CRM systems worth checking out as there are more options to choose from in the list below.
- HubSpot CRM
- Zoho CRM
- Really Simple Systems
- Sugar CRM
- Zurmo CRM
- YetiForce CRM
Choose it because of: dedicated pipeline view
There is little chance you will find a free online CRM tools listing where HubSpot CRM doesn’t appear, and the reason is that this fully-powered system delivers all functionality for free. While most CRM providers out there reserve premium capabilities for pay-per-use clients, this all-singing, all-dancing automation engine gives it all for free. You can easily get HubSpot for free here.
The system is a prime member of a larger productivity suite, and a premier Google partner designed to help small and medium businesses close more deals and obtain full visibility of their sales pipeline. HubSpot CRM comes with an automated engine that tracks customer interactions via several channels (email, phone, meetings, and social media); stores leads on a clutter-free timeline instead of messy and shared inboxes; and blends easily with third-party systems and similar applications. What is particularly likable about HubSpot CRM is the intuitive interface and easy navigation, but enterprise-grade users may find it too basic for the customer service they provide.
Who is HubSpot designed for?
The prime target groups are sole vendors and service providers, and small/mid-tier companies looking to support a moderate client base in the retail, accounting, real estate, construction, and similar niches. Note that the system is flexible in terms of storage and base listing capacity, and thus able to expand in line with your market activity.
What features are available for free?
As we mentioned before, all HubSpot CRM features, integrations, and support services are delivered for free. All you need to do is to create your HubSpot account, import your data, and let the system manage customer relationships on your behalf. This is what you will get:
- Up to 1,000,000 users and contacts
- Unlimited storage
- Arranged customer documentations & client profiles
- Automated importing from email hubs, phone databases, and social media
- Phone integration
- Custom views and pipeline management
- Lead enrichment and automated tracking of website visitors
- Fast leads backlog
- Drag-and-drop communicators
- Deal & taskboard
- Templates & scheduling
- Phone support, live support, tickets, training base
- A wide range of product integrations
What features you will have to pay extra for?
In order to make this module work in synergy with HubSpot Marketing and HubSpot Sales (when not acquired as a standalone product), the company developed several advanced features the user can purchase to expand the functionality of this system. These are:
- Content creation tools
- Email marketing
- Social media suite
- Marketing analytics dashboard
This, in a nutshell is one of the free services offered by the CRM, online software company. Note: some features may not be available, unless you sign up for the paid side of their service.
Again, a great tool to have on your belt, to help you keep track of your clients, leads, calls, e-mails, sales and the ever needed information to keep your client in the Happy Skies!
I say, check one of these out, as it can be a very useful thing to use.