Are you considering the idea of going into Sales?

If you want to be successful in sales, treat it like a career. Even if it is only a part-time role for you.

Learn, learn and then learn some more. Either read the leading books on sales or enrol in a reputable sales training program like SPIN or Sandler.

Set up a system to aid you in being efficient and effective at sales. CRM’s and sales management tools are your friends. Don’t fall into the trap of avoiding them out of fear or laziness.

Develop your communication and listening skills at the same time with resources like L.E.T. by Thomas Gordon and most of the books by Stephen Covey or Dale Carnegie.

Keep in mind there are old school hard-sell product-based selling models that few people appreciate, and there are modern professional solution-focused selling models. There are also inside sales and outside sales – the so-called rain-maker rolls. Pick one and own it. You need to choose an approach that is right for you and then work in employment scenarios that require that type of selling.

You need to break out of victim thinking and embrace personal accountability if you are to have any hope of success in sales.

You will do better at sales if you authentically enjoy and adopt a target customer-base who genuinely needs what you offer.

Learn to write effective proposals. You can lose a lot of deals if you can’t prepare an effective document that aligns with the buyer’s purchase process.

Sales is also a numbers game, learn the math. You need to understand how to be productive and to relate to people at a financial level.

I also have found that developing your resilience and emotional mastery is critical to enduring the battering that comes with the territory. Programs like Landmark Education can help you accelerate your learning in this area.

A good sales training program will address all these factors and more. Don’t look for simple and easy solutions. Recognise that sales is a discipline that can be mastered if you decide to own your results and make it happen.

Okay, that was more than 5 tips, but sales is a huge topic that took me several years to learn.

What is “YOUR” Writing Style?

Definition of Style

The style in writing can be defined as the way a writer writes. It is the technique that an individual author uses in his writing. It varies from author to author, and depends upon one’s syntax, word choice, and tone. It can also be described as a “voice” that readers listen to when they read the work of a writer.

Types of Style

There are four basic literary styles used in writing. These styles distinguish the works of different authors, one from another. Here are four styles of writing:

Expository or Argumentative Style

Expository writing style is a subject-oriented style. The focus of the writer in this type of writing style is to tell the readers about a specific subject or topic, and in the end the author leaves out his own opinion about that topic.

Descriptive Style

In descriptive writing style, the author focuses on describing an event, a character or a place in detail. Sometimes, descriptive writing style is poetic in nature in, where the author specifies an event, an object, or a thing rather than merely giving information about an event that has happened. Usually the description incorporates sensory details.

Persuasive Style

Persuasive style of writing is a category of writing in which the writer tries to give reasons and justification to make the readers believe his point of view. The persuasive style aims to persuade and convince the readers.

Narrative Style

Narrative writing style is a type of writing wherein the writer narrates a story. It includes short stories, novels, novellas, biographies, and poetry.

Short Examples of Style in Sentences

  1. If it sounds like I’m writing, then I prefer to rewrite it.
    (Conversational)
  2. “I think it’s a good ide,.” said Jenny.
    “You can imagine the outcomes!” retorted Emma, pushing the door open.
    Reluctantly, Jenny followed.
    (Narrative)
  3. The sunset fills the entire sky with the lovely deep color of rubies, setting the clouds ablaze.
    (Descriptive)
  4. The waves waltz along the seashore, going up and down in a gentle and graceful rhythm, like dancing.
    (Descriptive)
  5. A trip to Switzerland is an excellent experience that you will never forget, offering beautiful nature, fun, and sun. Book your vacation trip today.
    (Persuasive)
  6. She hears a hoarse voice, and sees a shadow moving around the balcony. As it moves closer to her, she screams to see a gigantic wolf standing before her.
    (Narrative)
  7. From the garden, the child plucks a delicate rose, touching and cradling it gently as if it is a precious jewel.
    (Descriptive)
  8. What if you vote for me? I ensure you that your taxes will be very low, the government will provide free education, and there will be equality and justice for all citizens. Cast your vote for me today.
    (Persuasive)
  9. The deep blue color of the cat’s eyes is like ocean water on the clearest day you could ever imagine.
    (Descriptive)
  10. The soft hair of my cat feels silky, and her black color sparkles as it reflects sunlight.
    (Descriptive)
  11. This painting has blooming flowers, rich and deep blues on vibrant green stems, begging me to pick them.
    (Descriptive)
  12. Our criminal investigators are famous for recovering clients’ assets, as we not only take your cases but represent truly your interests.
    (Persuasive)
  13. Our headache medicines will give you relief for ten hours, with only one pill – and without any side effects. Try it today.
    (Persuasive)
  14. Tax raising strategy is wrong because it will cripple businesses. We should reduce taxes to boost growth.
    (Persuasive)

Examples of Style in Literature

Here are some examples of different writing styles from literature:

Example #1: The Pleasures of Imagination (By Joseph Addison)

“The pleasures of the imagination, taken in their full extent, are not so gross as those of sense. … A man of polite imagination is let into a great many pleasures … A man should endeavour, therefore, to make the sphere of his innocent pleasures as wide as possible, that he may retire into them with safety … Delightful scenes, whether in nature, painting, or poetry, have a kindly influence on the body, as well as the mind, and not only serve to clear and brighten the imagination, but are able to disperse grief and melancholy …”

This is an example of expository writing style, in which the author describes advantages of imagination with facts and logical sequence, and tells his delight of imagination. Then, he discusses its benefits and finally gives opinions in its favor.

Example #2: Summer Shower (By Emily Dickinson)

“A drop fell on the apple tree,
Another on the roof,
And made the gables laugh,
The breezes brought dejected lutes,
And bathed them in the glee;
And signed the fete away.”

This poem gives an example of descriptive style. Ms. Dickinson describes a summer rainstorm in detail, with beautiful images, so that the readers can visualize this storm in their own minds as if it is actually happening.

Example #3: The Rime of the Ancient Mariner (By Samuel Taylor Coleridge)

“It is an ancient Mariner,
And he stoppeth one of three.’
By thy long grey beard and glittering eye,
Now wherefore stopp’st thou me?
The bridegroom’s doors are opened wide,

The guests are met, the feast is set:
Mayst hear the merry din.”

In this poem, Coleridge uses narrative style, as he tells a story about the ancient mariner. He uses dialogues, disputes, actions, and events in a sequence, thus providing a perfect example of the narrative style of writing.

Example #4: Dorian Gray (By Oscar Wilde)

“The studio was filled with the rich odor of roses, and when the light summer wind stirred amidst the trees of the garden… The sullen murmur of the bees shouldering their way through… or circling with monotonous insistence…”

This is a good example of descriptive writing style since the author gives visualizations, feelings, description of a location and details about bees that could be seen and heard.

Example #5: The Adventures of Huckleberry Finn (By Mark Twain)

“Pretty soon it darkened up and begun to thunder and lighten; so the birds was right about it … and here would come a blast of wind that would bend the trees down and turn up the pale underside of the leaves …”

Here, Twain has demonstrated a narrative style, as well as used colloquial words in presenting this passage, as expressed through the voice of a young Southern-American boy.

Example #6: The Raven (By Edgar Allen Poe)

“Once upon a midnight dreary, while I pondered, weak and weary…

And my soul from out that shadow that lies floating on the floor
Shall be lifted – nevermore!”

Here, the poet crafts a story of longing and desolation. The poem reads like a tale, containing a proper beginning, middle, and end. It has narrative elements like characterization, symbols, plot elements, and resolution that make it dramatic.

Example #7: Smoke (By Henry David Thoreau)

“Light-winged Smoke! Icarian bird,
Melting thy pinions in thy upward flight;
Lark without song, and messenger of dawn,
Circling above the hamlets as thy nest;
Or else, departing dream, and shadowy form
Of midnight vision, gathering up thy skirts;
By night star-veiling, and by day
Darkening the light and blotting out the sun;
Go thou, my incense, upward from this hearth,
And ask the gods to pardon this clear flame.”

Thoreau describes the intensity of the smoke that helps form a colorful image in the minds of the readers. He uses metaphor to compare smoke to “incense,” or an “Icarian bird.” He also describes “star-veiling” and “shadowy” and let the readers imagine smoke.

Function of Style

A unique literary style can have great impact on the piece in which it is used, and on the readers. When authors write and put their ideas into words, they have many choices to make, which include: words, sounds, logic, sentence structures. However, different authors use different literary styles that depend on their distinct expression, and their utilization of these choices. And their choices create their niche.

Beginning a Brand New Adventure…

So, going on a month, a new adventure began for me. I have taken the position as a Sales Consultant for Power Chevrolet, which is part of the Power Auto Group in the State of Oregon. Power Chevrolet is located in Sublimity, OR. Which is about 12 miles East of Salem, OR, right off Highway 22, take Exit 13 and turn left, then turn left on Sublimity BLVD. We are at the end of the road.

Power Chevrolet – Sublimity, OR

This is all very new territory for me! I have been used to selling trips on private jets, now, selling vehicles to clients who need road transportation. It really has been enjoyable learning this new job. Working closely with people of all walks of life.

Yes, we are a Chevrolet Dealership and we sell both new and used Chevrolets, however, we also sell, pretty much all vehicles that are available to the market place.

We have an amazing selection of trucks.

I have been here for about a month and have been learning alot about the Chevrolet Product and about vehicles and trucks in general.

When a client asks me a question, and if I don’t readily have the answer, I tell them, I’m not sure, but give me a minute and will look into that for you and have an answer for your shortly.

Just being myself, and learning how to sell cars and trucks, it has proven to be a rewarding experience for me. Getting to know people in the local area. And even selling to people at a distance. Sold a Mazda 5 to a lady in Eugene. She saw the car online, called and the next day, we delivered the car to her. It was a great and fun experience.

The two vehicles below, are a couple of little sporty cars that I had the opportunity to sell. The cars were very nice, awesome!, actually and the clients were a blast! They were just all around fun people to work with.

2018 Honda Civic
2012 Dodge Challenger

If you find yourself in the market for the need for a new vehicle, please, keep me in mind, or if you hear of a friend or family member who may need a vehicle, please drop my name if you would, that would be great appreciated.

#powerchevrolet;#findyourroad;#chevroletbyalex

Become an Influential Blogger?! :)

Well… influence is often thought of as popularity. But in reality, popularity is simply the side-effect of another aspect of blogging.

How do we get people to pay attention to what we write?

A blog catches on just like any other idea spreads—it must somehow speak to people in a way that they want to hear.

Your posts must fill a human need, and that will most often be at an emotional level, no matter how practical we think our subject matter is.

The following are five components that I think are essential for a blog to gain traction and influence with its intended audience.

1. Simple

Ultimately, the idea behind your blog must be easy for your target audience to immediately grasp. Your readers must be able to quickly communicate what you and your blog are all about in order for your ideas to spread.

2. Unexpected

Something about what you have to offer must be out of the ordinary. Providing valuable information that seems to be against your own self-interest, like a Realtor blog that details how to sell your own house, may provide that spark that gets people talking (or linking). Or maybe it’s just a completely new perspective on a topic, or a combination of two seemingly unrelated concepts into something fresh.

3. Useful

The information an influential blog provides must be useful to your intended audience. There’s a reason “how to” posts are so popular.

4. Credible

Credibility is crucial to any successful blog, and it’s easier to lose it than it is to earn it. People must not only feel that you know what you’re talking about; they also want to know they can trust you.

5. Story

Here’s how all of the above is communicated and the emotional element that connects with the reader gets added to the mix. The story of your blog must be simple, have an unexpected hook, reflect concrete benefits, and inherently state the credibility of the blog owner, all while triggering an emotional response.

How you say it is important.

But what you say is critical.


If your blog is not performing at the level you desire, or even if you’re simply trying to maintain the success you have and perhaps take it to the next level, keep these five elements in mind.

The Different Types of Customer Service

The Different Types of Customer Service

With so many different ways to offer customer service, whether it be via email, live chat, social media, phone, or self-service, it might seem like there’s an overwhelming amount of types of customer service your business can offer. Each channel could be considered a different type of customer service, but in reality, there are only two types of customer service your business can offer: proactive and reactive. This article will cover various types of customer service, from different support channels to offering proactive and reactive support.

Email

Email is the classic, common, and widespread way customers communicate with companies. With the right software, email can be one of the easiest ways to organize, prioritize, and delegate customer support interactions in one place. What’s so great about email? It’s hard to find someone without an email account, and People can reach out anytime to log an inquiry. Email is also usually the first form of support a business will offer.

Email can also often serve as an internal form of support. Instacart, for example, dedicated internal instances to better support their employee base. The Human Resources, Payroll, and IT teams also use Zendesk Support to handle issues or answer questions for full- and part-time employees.

Live Chat

Live chat

Offering real-time communication as a channel can create a personal connection with customers looking for immediate support. With chat and messaging abilities, agents can engage customers over websites, mobile apps, and even popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build the best customer experience on the channels that your customers actually prefer in a fast and effective way—without interrupting their experience.

Chat as a channel can help businesses anticipate customer questions and offer help when—and where—they need it most with chat support. In fact, The number of U.S. online shoppers who use live chat has increased from 38% to 58% over the last five years. More than 2.5 billion consumers use messaging apps, and according to a 2016 Nielsen study, 56 percent of Facebook Messenger users would rather message a business than call.

Instant communication is trending in customer support—especially when more than 53% of shoppers abandon their online purchase if they can’t find a quick answer. Real-time communication in addition to traditional email support can help prevent customers from churning, and, it enables agents to help more customers in less time, which means happier customers.

Customer Service – Social Media

Social media

Social media customer service is the practice of providing consumer support through social media channels like Facebook and Twitter. If your customers are writing about you in social media and those interactions are falling through the cracks of your support infrastructure, it’s time to invest in a solution—because these days an unhappy customer is likely to lodge a complaint on your Twitter or Facebook. Not investing in a solution, or treating social media as outside traditional customer service, can cause companies to lose out on opportunities to engage or respond to public complaints.

The success of social media customer service, like all other types of customer service, depends on the quality of care provided. However, it’s important to remember that social media customer service often takes place in public or near-public environments. Extra care must be taken because these interactions can be broadcast to a customer’s friends and followers, and even their friends and followers. Communications from agents should be timely, accurate, sensitive, brief, and friendly. For more social media tips, read this.

Customer Service – Phone

Customer Service Support Assistance Service Help Guide Concept

Phone

A phone conversation remains a powerful way to solve problems—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver detailed, personalized support.

Phone support can be expensive when it comes to agent time—however, software with integrated insights can help you better understand how to staff, how many calls agents take, and how ticket volume from your phone channel compares to other channels. With the right software, you can also have the benefit of full customer history, automatic ticket creation, call recording and other time-saving tools.

To offer the best phone support, you’ll need to consider the hours your agents are available to answer calls, greetings and hold music, and routing rules. You can conquer any fears you might have about phone support here.

Customer Service – Self Service

Self-service

Support teams know a lot about customer issues—and the best way to solve them. Unfortunately, more than 20% of agent time is spent looking for info. A collective knowledge base can help tap into that institutional knowledge and aid agents with the information they need to better serve customers. It can also help your business to understand and fill the knowledge gaps your company might have.

Besides, 76% of customers prefer self-service because it offers the least amount of interaction friction. By letting customer help themselves through a help center, online community, or customer service portal, you can reduce customer friction while also improving efficiency and faster resolution. Offering self-service is the new baseline for customer service and a great self-service experience can boost customer satisfaction, reduce support costs, and increase internal agent engagement. According to the experts at Gartner, setting up self-service can reduce support costs by up to 25%.

Omnichannel as the ultimate customer service solution

As seen above, there are various types of customer service your business can offer, and these days it doesn’t cut it to just offer one channel. Now more than ever, companies are offering omnichannel support as their customer service solution. When channels are connected and conversations are seamless, agents are more productive, and information can be shared across your company—and customers have the option to reach out on the channel they prefer most.
In a recent study by Dimensional Research, 28% of customers said multiple communication options are part of a good customer experience and 27% said not being able to contact customer service with their preferred channel contributed to a bad customer experience. Furthermore, 85% said they will use a different contact method if they don’t receive a response from their initial inquiry and 51% said they wait less than an hour before trying another contact method if they haven’t heard back. Customer’s, especially Millennial’s, needs are changing, and good customer service organizations should respond. This means providing current and future customers with the right self-service tools and communication channels.

Proactive vs. reactive support

Channels are important, but the mindset your business has around customer service is more important. Do you wait for customers to come to you with problems, or do you get in front of those issues and proactively solve them?

Reactive support has been the standard: you wait for a customer to contact your business with an inquiry or issue. Proactive engagement, however, is becoming a crucial type of customer service—it means anticipating your customers’ issues and addressing them before your customers do. This can be done through FAQs and self-service pages to emailing your customer about a delay in their shipment. The results? Your customer satisfaction doesn’t dip because your customers stay in the know. See a customer hesitating with items in their cart? Offer help via live chat on your checkout page. Proactive customer support is about identifying and resolving customer issues before your customers have to reach out and before their satisfaction dips.

Customer service is more than the channels you offer

The type of customer service your business offers is more just than just the types of channels on which customers can contact your company. The type of customer service a business can offer has grown to mean how seamlessly connected your agents and your channels are and if you’re offering support before your customers know they need it. In reality, the future of customer experience and the type of customer service you offer is a support team that’s empowered to deliver proactive service on any channel.

The ‘Write’ Practice

Advantages of keeping a journal.

There are many different reasons to keep a journal. Here are a couple of ideas why you should begin this daily practice and let it become a part of your daily routine.

Help Process Feelings and Ideas

When you keep thoughts in your head it can be hard to know how you think and feel. Writing down how you feel will help you process your emotions, as feelings become words, which can be then be edited.

Start with one idea in the center of your page and expand from that single thought. Write down anything that comes to mind. It may seem disorganized, but it will tell a story when the thought process is complete. While it may seem like you are adding extra steps to your journaling, it actually helps you decide what to write about.

Helps to Remember Details

No matter how good your memory is, recollection of your life’s events will probably fade as the years go by. My advice is to write these events down in a journal as they happen. You may have heard of journaling before; it’s similar to keeping a diary.

Some dictionaries make virtually no distinction between keeping a journal and a diary:

Definition of “journal”: a diary; a daily written record of (usually personal) experiences and observations.

There are many other reasons to journal. Pick your reason, and take a moment to write about it.

Another great idea is to write down your “Dreams” Keep a journal on your night stand, and if you have a dream, that wakes you, journal about it. It really is a great way to remember your dreams. And can be alot of fun.

Taylor Begins her Journey

Hello All,

this short story is about a little gal named Taylor, she is 10 years old, at the time the vidoc was created. Her dream, since very little, was to become a pilot. Her heart was in the Sky, her head, in the Clouds. Thank goodness for UPS to help fuel the fire to her dream. Love that.

How many of you can relate to Taylor. It is my belief that many pilots out there can relate to the Story of Taylor.

Watch the short Video Clip (try not to cry):

Taylor’s Story

Like stated before, love that UPS is helping fuel her dream. Yup, she is bit by the aviation bug.

Share your thoughts on this one…